FAQ'S

frequently

asked questions?

WHY DOES DESIGN COST SO MUCH?

Design and photography are investments in your business. Without a well thought out, intentional and aligned brand you will never connect with your ideal customer. Plus we are fantastic at what we do, we are a team of experienced creatives who will make this process super smooth and worthwhile for you.  

WHAT SORT OF PAYMENT PLAN DO YOU OFFER?

A deposit of 50% is required prior to starting your project. The remaining balance will be made once the project is complete before handover.

HOW WILL WE COMMUNICATE THROUGHOUT THE PROCESS?

At the beginning of the process we will chat however suits you best (Phone Call, Email, Zoom). After this initial consultation most of our communication will be via email as we find this the best way to work.

If you would however like to schedule a time to chat throughout the process we can certainly do so.

WHAT FORMAT WILL I GET MY WORK IN?

All artwork for print will be supplied in high res vector format (.PDF & .EPS) – so no quality will be lost. If your artwork is for web purposes we will supply these files as .PNG & .JPEG for you to upload. These will all be supplied via a dropbox link.

All websites will include a handover document that includes all your handy login information.

OK, I AM READY! WHAT DO I DO NEXT?

Let’s get excited!  Send us an email & we can lock in your package and get the ball rolling: courtney@hacgraphicdesign.com.au. You’ll also get a brief run down on how everything will work so you feel prepared and ready to go.

WHAT IF WHAT I AM AFTER IS NOT ON YOUR PRICE LIST?

No worries, we design everything & anything. If you need a custom quote for a unique project, email us here for a quote: courtney@hacgraphicdesign.com.au

WHAT IS THE DESIGN PROCESS?

Once we have talked dollars and you are happy with your quote we will send over a design proposal that includes a deposit invoice and proposed project timeline. Once you have paid your deposit we will spend some time getting to know you and your business better.

We will then move onto designing some concepts for you. You will then have the opportunity to give us your feedback (this is usually via email). We will then continue to tweak and refine your design until it is approved.

Once everything is approved, finalised and paid for we will send over your final files in various formats for web and print.

HOW LONG WITH THE DESIGN PROCESS TAKE?

Each job is different. If you have a deadline in mind please let us know at the beginning of the process and we will let you know if it is achievable. When we start working together we will send you a design proposal that outlines your project timeline so you know when you can expect to hear from us and when we expect to hear from you. 

CAN WE TALK ON THE PHONE TO SEE IF WE CONNECT BEFORE I COMMIT?

Sure, if you love the look of our work and are happy with our pricing, feel free to send me an email to tee up a time to have a quick chat. However please note, our schedule is busy, so please only request a call if you are genuinely interested in working together. Thank you!

WHAT ARE YOUR TERMS?

You can read all of my legal mumbo jumbo here.

WHY DOES DESIGN COST SO MUCH?

Design and photography are investments in your business. Without a well thought out, intentional and aligned brand you will never connect with your ideal customer. Plus we are fantastic at what we do, we are a team of experienced creatives who will make this process super smooth and worthwhile for you.

WHAT IF WHAT I AM AFTER IS NOT ON YOUR PRICE LIST?

No worries, we design everything & anything. If you need a custom quote for a unique project, email us here for a quote: hello@thejumpingfox.design

WHAT SORT OF PAYMENT PLAN DO YOU OFFER?

A deposit of 50% is required prior to starting your project. The remaining balance will be made once the project is complete before handover.

WHAT IS THE DESIGN PROCESS?

Once we have talked dollars and you are happy with your quote we will send over a design proposal that includes a deposit invoice and proposed project timeline. Once you have paid your deposit we will spend some time getting to know you and your business better.

We will then move onto designing some concepts for you. You will then have the opportunity to give us your feedback (this is usually via email). We will then continue to tweak and refine your design until it is approved.

Once everything is approved, finalised and paid for we will send over your final files in various formats for web and print. 

HOW WILL WE COMMUNICATE THROUGHOUT THE PROCESS?

At the beginning of the process we will chat however suits you best (Phone Call, Email, Zoom). After this initial consultation most of our communication will be via email as we find this the best way to work.

If you would however like to schedule a time to chat throughout the process we can certainly do so. 

HOW LONG WITH THE DESIGN PROCESS TAKE?

Each job is different. If you have a deadline in mind please let us know at the beginning of the process and we will let you know if it is achievable. When we start working together we will send you a design proposal that outlines your project timeline so you know when you can expect to hear from us and when we expect to hear from you. 

WHAT FORMAT WILL I GET MY WORK IN?

All artwork for print will be supplied in high res vector format (.PDF & .EPS) – so no quality will be lost. If your artwork is for web purposes we will supply these files as .PNG & .JPEG for you to upload. These will all be supplied via a dropbox link.

All websites will include a handover document that includes all your handy login information. 

CAN WE TALK ON THE PHONE TO SEE IF WE CONNECT BEFORE I COMMIT?

Sure, if you love the look of our work and are happy with our pricing, feel free to send me an email to tee up a time to have a quick chat. However please note, our schedule is busy, so please only request a call if you are genuinely interested in working together. Thank you! 

OK, I AM READY! WHAT DO I DO NEXT?

Let’s get excited! Send us an email & we can lock in your package and get the ball rolling: hello@thejumpingfox.design. You’ll also get a brief run down on how everything will work so you feel prepared and ready to go.

WHAT ARE YOUR TERMS?

You can read all of my legal mumbo jumbo here.